Frequently Ask Questions
At SparkTex Cleaners, we’re committed to your satisfaction. Here are quick answers to the most common questions we receive.
Billing & Pricing
When do you charge my credit card?
We charge all credit cards on the day of service, after the cleaning is finished.
What fees could I incur by canceling or rescheduling?
We only charge fees when we really need to. If you cancel or reschedule an appointment after 3:00 pm the day before your cleaning, we may charge a $40 last-minute change fee. If you choose to cancel your recurring service before your second visit, we will charge you $69, to bring your pricing closer to our “one-time” service offering.
How do you determine my cleaning price?
Your price depends on the size of your home, the number of pets you have, your frequency, and whatever add-on services you choose to include.
Is tipping expected?
Tipping is entirely optional, but very much appreciated by your cleaning team.
Appointments and scheduling
How do I stop my recurring service?
Email or call us. You can stop whenever you like.
Why can't I schedule a specific appointment time?
We clean many homes a day, and it’s impossible for us to know exactly how long each home cleaning will take. That’s why we offer you a preferred window of time, instead of a specific appointment time. That being said, if you ever have specific scheduling needs, all you have to do is reach out to us, and we will do our very best to accommodate you.
How will I know when the maids are coming?
We send ETA text messages, or notifications from our app, when we’re on our way to your home.
What if I need to reschedule?
No problem! You can reschedule in our app or via email. Make sure to reschedule by 3:00 pm the day before your cleaning, to avoid a last-minute rescheduling fee.
Will you ever cancel my appointment?
Nope. We never cancel. Ever. If we do, we’ll pay you $100, guaranteed. The only exception to this policy is in the case of a natural disaster.
Home Access
How do the maids enter my home?
You can either be at home to let them in, hide a key somewhere, or give us a lockbox code to keep on file.
Your Feedback
How can I leave feedback?
We ask for your feedback after every single visit, via email or in our app.
What if I'm not happy with my service?
Your happiness is the reason we do our work. If you’re not 100% satisfied with our services, reach out to us within 24 hours of your cleaning, and we’ll find a way to make it right.
Our Cleaning Services
How many housekeepers do you send to clean?
Two – but it depends on your home and your needs. On rare occasions, we send teams of three or four.
Do I need to provide supplies?
Nope – we provide all of our own supplies and equipment. If you prefer we use your items, please let the office know beforehand.
Do I need to do anything before the housekeepers arrive?
Yes, please – to make our services more efficient, we ask that you pick up clothing, toys, and other household items before the cleaning.
Can I request the same housekeepers each visit?
Yup – we will make every effort to have the same team clean your home each visit. However, due to illness, vacations or days off, we can’t guarantee it.
Do I need to do anything to prepare for a move-out clean?
Yes, please – we need electricity and water to clean, so please make sure your utilities are still functioning.
What won't SparkTex Cleaners teams clean?
For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.
SparkTex Cleaners Staff
Do you use contract labor?
Nope. All our employees are full-time, five-star, MoreHands employees.
Do you pay your employees well?
Yup. All staff earn a living wage. We provide full benefits, including medical, dental, and life insurance, paid vacation, and monthly and holiday bonuses for a job well done.
How else do you take care of your staff?
We organize team building events, official recognition for high-quality work, and maintain a scholarship fund for employees’ children. All vehicles, equipment, supplies, and uniforms are provided by the company, and we always maintain a respectful, professional, and inclusive work environment.
SparkTex Cleaners Staff
Do you use contract labor?
Nope. All our employees are full-time, five-star, MoreHands employees.
Do you pay your employees well?
Yup. All staff earn a living wage. We provide full benefits, including medical, dental, and life insurance, paid vacation, and monthly and holiday bonuses for a job well done.
How else do you take care of your staff?
We organize team building events, official recognition for high-quality work, and maintain a scholarship fund for employees’ children. All vehicles, equipment, supplies, and uniforms are provided by the company, and we always maintain a respectful, professional, and inclusive work environment.