At SparkTex Cleaners, we’re committed to your satisfaction. Here are quick answers to the most common questions we receive.
We charge all credit cards on the day of service, after the cleaning is finished.
We only charge fees when we really need to. If you cancel or reschedule an appointment after 3:00 pm the day before your cleaning, we may charge a $40 last-minute change fee. If you choose to cancel your recurring service before your second visit, we will charge you $69, to bring your pricing closer to our “one-time” service offering.
Your price depends on the size of your home, the number of pets you have, your frequency, and whatever add-on services you choose to include.
Tipping is entirely optional, but very much appreciated by your cleaning team.
Email or call us. You can stop whenever you like.
We clean many homes a day, and it’s impossible for us to know exactly how long each home cleaning will take. That’s why we offer you a preferred window of time, instead of a specific appointment time. That being said, if you ever have specific scheduling needs, all you have to do is reach out to us, and we will do our very best to accommodate you.
We send ETA text messages, or notifications from our app, when we’re on our way to your home.
No problem! You can reschedule in our app or via email. Make sure to reschedule by 3:00 pm the day before your cleaning, to avoid a last-minute rescheduling fee.
Nope. We never cancel. Ever. If we do, we’ll pay you $100, guaranteed. The only exception to this policy is in the case of a natural disaster.
You can either be at home to let them in, hide a key somewhere, or give us a lockbox code to keep on file.
We ask for your feedback after every single visit, via email or in our app.
Your happiness is the reason we do our work. If you’re not 100% satisfied with our services, reach out to us within 24 hours of your cleaning, and we’ll find a way to make it right.
Two – but it depends on your home and your needs. On rare occasions, we send teams of three or four.
Nope – we provide all of our own supplies and equipment. If you prefer we use your items, please let the office know beforehand.
Yes, please – to make our services more efficient, we ask that you pick up clothing, toys, and other household items before the cleaning.
Yup – we will make every effort to have the same team clean your home each visit. However, due to illness, vacations or days off, we can’t guarantee it.
Yes, please – we need electricity and water to clean, so please make sure your utilities are still functioning.
For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.
Nope. All our employees are full-time, five-star, MoreHands employees.
Yup. All staff earn a living wage. We provide full benefits, including medical, dental, and life insurance, paid vacation, and monthly and holiday bonuses for a job well done.
We organize team building events, official recognition for high-quality work, and maintain a scholarship fund for employees’ children. All vehicles, equipment, supplies, and uniforms are provided by the company, and we always maintain a respectful, professional, and inclusive work environment.
Nope. All our employees are full-time, five-star, MoreHands employees.
Yup. All staff earn a living wage. We provide full benefits, including medical, dental, and life insurance, paid vacation, and monthly and holiday bonuses for a job well done.
We organize team building events, official recognition for high-quality work, and maintain a scholarship fund for employees’ children. All vehicles, equipment, supplies, and uniforms are provided by the company, and we always maintain a respectful, professional, and inclusive work environment.
