SparkTex Cleaners Privacy Policy

SparkTex Cleaners ("SparkTex," "we," "us," or "our") is committed to safeguarding your privacy. This Privacy Policy governs the collection and use of personal data when you access sparktexcleaners.com (the "Site") or use our cleaning services (the "Services"). By using our Site or Services, you consent to the data practices described in this policy.

We collect several categories of information to provide and improve our services:

• Personal Identifiers: Name, service address, email address, and phone number.
• Service Data: Gate codes, alarm codes (stored securely), cleaning instructions, and preferences.
• Financial Information: Payment data processed through third-party vendors (Stripe). Full credit card numbers are not retained internally.
• Technical Data: IP address, browser type, and device information collected automatically during site visits.

This section is carrier-compliant per TCPA and CTIA guidelines:

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• SMS usage is limited to appointment confirmations, arrival alerts, and billing updates.
• Subscribers may reply "STOP" to unsubscribe or "HELP" for assistance at any time.
• Message and data rates may apply depending on your carrier plan.

Your information is used strictly to deliver and improve our services:

• Schedule and execute cleaning services at your requested location and time.
• Process payments and generate invoices through secure payment processors.
• Communicate appointment status, schedule changes, and service updates.
• Enhance website functionality, user experience, and customer service.
• Respond to inquiries, support requests, and estimate submissions.

Third-party vendors who assist with our operations (such as payment processors and scheduling software providers) are contractually required to maintain the confidentiality of your data and may only use it for the specific services they provide to us.

SMS originator data and consent remain exempt from third-party sharing for marketing purposes under all circumstances.

Our Site may use "cookies" — small data files placed on your device — to enhance your browsing experience and remember your preferences.

We use Google Analytics to monitor visitor interactions for the purpose of improving site performance and content. This data is aggregated and does not personally identify individual users.

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. Please note that some features of our Site may not function properly without cookies enabled.

We adopt appropriate data collection, storage, and processing practices along with security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information stored on our systems.

All sensitive data exchanges between the Site and its users take place over SSL-encrypted communication channels. Client access credentials (gate codes, alarm codes) are stored using encryption at rest and are only accessible to the specific crew assigned to your service.

Our Site and Services are not directed at children under the age of 13. We do not knowingly collect or maintain personal information from anyone under 13 years of age. If we learn that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information from our systems.

You have the following rights regarding your personal data:

• Access & Correction: You may request a copy of the data we hold about you and have any inaccuracies corrected.
• Deletion: You may request permanent removal of your personal data, subject to legal retention requirements for tax and audit purposes.
• Opt-Out: You may unsubscribe from marketing communications via email or text at any time by replying "STOP" or contacting us directly.

To exercise any of these rights, email us at support@sparktexcleaners.com or visit our Contact page.