A $90 non-refundable deposit is required to secure your appointment.
Cancellations or rescheduling without at least 24 hours’ notice will result in a $90 charge.
2. Service Duration
Standard Cleaning: Quoted based on 2 hours of labor.
Deep Cleaning: Quoted based on 3 hours of labor.
3. Payment Terms
Payment is due immediately upon receipt of the invoice.
Clients are granted a 2-day (48-hour) grace period from the time of service completion to make the payment without incurring late fees.
Accepted payment methods include: Zelle, Cash, Credit Card, Debit Card, Stripe, Paypal, Check (accepted only if provided immediately upon completion of cleaning services)
All payments must be made in U.S. dollars ($).
The customer is responsible for all gateway fees associated with the payment.
Tips are appreciated and can be added during the payment process through our accepted payment methods.
4. Late Payment and Penalties
If payment is not received within the 2-day (48-hour) grace period, a late fee of 5% of the total amount due or $25, whichever is greater, will be applied.
For recurring services, late payments may incur additional fees and/or suspension of future services until the account is settled.
All returned checks will incur a $35 processing fee.
5. Client Responsibilities
Ensure the availability of water, electricity, and access to essential utilities during the scheduled cleaning time. Failure to provide access may result in rescheduling fees or cancellation charges.
Remove excessive clutter, secure pets, and safeguard fragile items. Pets and children should be kept away from the cleaning area during service.
Inform us in advance of any allergies or sensitivities.
If upon arrival, the home is not prepared according to these responsibilities and the cleaning service exceeds the scheduled duration, an additional fee of $20 per hour will be charged for the extra time required to complete the service.
6. Scope of Services
Our services cover thorough cleaning only. For organizing services, please contact us for a separate estimate.
Requests for additional services during or after the cleaning session may incur extra costs and must be approved beforehand.
7. Damages and Liability
While we exercise care, minor breakages may occur. Clients agree to hold us harmless for accidental damages to low-value items.
For high-value items, clients must notify us beforehand for special handling.
We are not liable for pre-existing damage, lost items, or unattended personal belongings.
8. Insurance and Safety
We are insured but not liable for pre-existing damage, lost items, or unattended personal belongings.
We reserve the right to refuse or discontinue service if the environment is deemed unsafe, unsanitary, or hazardous.
9. Force Majeure
SparkTex Cleaners LLC reserves the right to reschedule services in the event of adverse weather conditions, natural disasters, or other unforeseen circumstances beyond our control.
10. Dispute Resolution
Any disputes regarding charges must be raised within 24 hours of invoice receipt to be eligible for review.
For concerns under our satisfaction guarantee, please notify us within 24 hours of service completion.
11. Confidentiality
All invoice details are confidential and should not be shared with unauthorized parties.
12. Governing Law
These terms are governed by and construed in accordance with the laws of the State of Texas.
By accepting the Terms and Conditions of Service for SparkTex Cleaners LLC, you acknowledge and agree to abide by them.
